Comparkly Booking Cancellation and Refund Policy

Bookings with arrival in 70 days or less (LE70)

• The full booking amount is charged at checkout.
• Any cancellation refund is calculated according to the cancellation conditions shown at checkout and this policy.

Bookings with arrival in more than 70 days (GT70)

• Only non-refundable platform fees are charged at booking (service fee and Flex Cancellation Option fee if selected).
• The remaining parking amount is charged automatically around 30 days before arrival using the stored payment method.
• If payment fails, reminders are sent and the customer can complete payment through a secure link.
• If the remaining amount is still unpaid by 7 days before arrival, booking may be cancelled automatically.

Customer-Initiated Cancellation

• Where cancellation is eligible, Comparkly refunds the refundable booking amount to the original payment method.
• Non-refundable items remain excluded (see section "Non-Refundable Amounts").
• Late cancellation or no-show may result in reduced or zero refundable amount according to the parking conditions accepted at checkout.

Partner or Platform-Initiated Cancellation

• If Comparkly or the parking partner cancels due to unavailability or operational failure, the refundable amount is returned according to booking terms and this policy.
• Non-refundable platform fees and Flex Cancellation Option fees remain excluded from refund unless mandatory law requires otherwise.
• Comparkly may also offer equivalent alternative parking where available.

GT70 Unpaid Remainder at J-7

• If the remaining amount was not successfully paid after reminders, the booking can be auto-cancelled at 7 days before arrival.
• In this case, only amounts already charged and marked non-refundable remain non-refundable.

• Modifications are subject to availability, pricing, and operational constraints.
• If a requested date change creates an unsupported payment processing scenario, Comparkly may require cancel-and-rebook.
• Any additional amount due must be paid before modification confirmation.

Always Non-Refundable (unless mandatory law requires otherwise)

• Platform service fee
• Flex Cancellation Option fee (if selected)
• Payment processor fees where explicitly disclosed as non-refundable

• If the customer does not arrive and no valid cancellation applies, the booking may be treated as no-show and non-refundable.
• Bookings flagged for fraud, abuse, or payment manipulation can be suspended or cancelled and may be subject to additional verification.